These Terms of Service ("Terms") govern your access to and use of the Washer mobile application and services (the "Service"). By accessing or using the Service you agree to be bound by these Terms. If you do not agree, please do not use the Service.
By creating an account, accessing, or using the Washer application, you agree to be bound by these Terms, to comply with our Privacy Policy, and to follow applicable laws and any additional guidelines we publish.
We may modify these Terms at any time. Material changes will be communicated via in-app notifications, email, or a prominent notice in the app. Continued use after changes means you accept them.
Certain features may be subject to additional terms presented when you access those features.
You must be at least 18 years old to use Washer. By using the Service you represent you have legal capacity to enter into these Terms.
To use the Service you must create an account with accurate information, a valid email, a secure password, and a phone number for order coordination.
You are responsible for maintaining confidentiality of your credentials and for all activity under your account. Notify us immediately of unauthorized access.
We may suspend or terminate accounts for violations of these Terms, false information, fraud, abuse, or security risks.
Washer connects Customers with independent third-party laundry service Providers for pickup, cleaning, and delivery. Washer is a technology platform only and does not perform laundry services directly.
Prices are set by Providers and shown before confirmation. Additional charges may apply for specialty items or rush service.
Payments are processed securely through Stripe. You authorize charges at order placement. Taxes may be added at checkout.
Cancel before pickup at no charge. Cancellations after pickup follow the Provider's policy. Refund requests must be made within 48 hours of service completion to horseaustralia08@gmail.com. Approved refunds processed within 5–10 business days.
Use the Service lawfully. Prohibited activities include harassment, fraud, manipulation of reviews, reverse engineering, automated access, and transmitting malware. Ensure items are ready for pickup and check pockets for valuables.
We collect pickup/delivery addresses and real-time GPS during active orders. By using the Service you consent to collection and sharing of location data with Providers. Disabling location may prevent core features from working.
All app content, design, and code are owned by Washer. You receive a limited, revocable license to use the app for personal, non-commercial purposes. User-submitted content grants Washer a worldwide, royalty-free license to use it to provide and improve the Service.
The Service is provided "as is" without warranties. Washer is not responsible for Provider actions or service quality. To the maximum extent permitted by law, Washer is not liable for indirect or consequential damages. Our total liability is limited to the amount you paid for the service in the preceding 12 months, or $100, whichever is greater, except where the law does not permit such limits.
If you have a dispute with a Provider, try to resolve it directly, then contact horseaustralia08@gmail.com. For disputes with Washer, contact horseaustralia08@gmail.com for informal resolution. Unresolved disputes may proceed to binding arbitration (with exceptions for small claims, IP disputes, and injunctive relief). You agree to individual arbitration and waive class actions.
Our Privacy Policy applies to data collection and use. You can access, update, or delete your data as described in the Privacy Policy.
You may delete your account in the app or by emailing horseaustralia08@gmail.com. Personal data will be deleted within 30 days, subject to legal retention requirements.
By using the Service you consent to electronic communications (order confirmations, updates, legal notices). You may opt out of marketing emails via unsubscribe links; transactional messages cannot be opted out of.
The app may link to third-party sites. We use third-party integrations such as Stripe, Google Maps, and Firebase — your use of those services is subject to their terms.
To use the app you need a compatible iOS or Android device, internet connection, and location services enabled. Install updates when available. Data charges may apply.
You may terminate your account at any time. We may terminate accounts for breaches, fraud, inactivity (2+ years), or discontinuation of the Service. Certain sections survive termination (e.g., IP, disclaimers, indemnification).
These Terms and the Privacy Policy constitute the entire agreement. If any provision is unenforceable, the remainder remain in effect. We may assign our rights; you may not transfer your account without consent. We are not liable for force majeure events.
If you have questions or concerns:
