Last Updated: October 6, 2025 • Effective Date: October 6, 2025
Introduction
Welcome to Washer ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Washer, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.
Location Information: Pickup and delivery addresses, real-time GPS location during active orders (with your permission), location history for service delivery.
Payment Information: Credit/debit card information (processed securely through Stripe), billing address, payment history.
Order Information: Service type, order details and special instructions, photos of laundry items, order history and receipts.
Communication Information: Customer support messages, in-app notification preferences, reviews and ratings you provide.
1.2 Information Collected Automatically
Device Information: Device type and model, operating system version, unique device identifiers, mobile network information.
Usage Information: App features used, time and duration of app usage, error logs and crash reports, performance data.
Location Data: GPS coordinates during active orders, location when you open the app (if permission granted), location history for order tracking.
1.3 Information from Third Parties
Payment Processors: Transaction confirmation from Stripe, payment method verification.
Service Providers: Delivery confirmation, service completion status, provider ratings and reviews.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: Process and fulfill orders, connect you with verified providers, facilitate pickup and delivery logistics, enable real-time order tracking, send order status notifications.
Payment Processing: Process secure payments (Stripe), generate receipts and invoices, manage refunds and disputes, prevent fraud.
Account Management: Create and maintain your account, authenticate identity, provide customer support.
Service Improvement: Analyze usage patterns, improve features, fix bugs, develop new services.
Communication: Send order confirmations, transactional notifications, and promotional offers (with consent).
Safety and Security: Verify provider credentials, detect and prevent fraud, comply with legal obligations, enforce terms of service.
3. How We Share Your Information
We do not sell your personal information. We share information only in limited circumstances:
3.1 With Service Providers
We share necessary information with laundry service providers to fulfill orders (name, phone number, pickup/delivery addresses, order details, photos if provided).
3.2 With Third-Party Service Providers
Payment Processing: Stripe (payment processing).
Cloud Infrastructure: AWS or similar (data storage and hosting).
Communication Services: Firebase Cloud Messaging (push notifications).
Maps & Location: Google Maps (routing and location).
Analytics: Firebase Analytics or similar (anonymized usage data).
3.3 For Legal Reasons
We may disclose information as required by law (subpoenas, court orders), government investigations, or to protect our rights and safety.
3.4 Business Transfers
If Washer is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner with advance notice.
3.5 With Your Consent
We may share information for any other purpose with your explicit consent.
4. Data Retention
We retain personal information as long as necessary to provide services and comply with legal obligations:
Active accounts: Information retained while your account is active; order history retained for 7 years for accounting purposes.
Deleted accounts: Most personal data deleted within 30 days of account deletion; some data retained for legal compliance (transaction records, disputes); anonymized data may be kept for analytics.
Legal requirements: Financial records retained for 7 years; support tickets for 3 years; marketing consent until withdrawn.
5. Your Rights and Choices
5.1 Account Information
You can access and update account info, view order history, manage notifications, and update payment methods in the app.
5.2 Location Data
You can enable or disable location services in device settings. Note: location is required for core service functionality.
5.3 Marketing Communications
Opt out of promotional emails via the unsubscribe link or disable marketing notifications in app settings. Transactional notifications will still be sent.
5.4 Data Access and Portability
You may request a copy of your personal data, export it in a portable format, or request correction.
5.5 Data Deletion (Right to be Forgotten)
How to delete your account:
Open Washer app
Go to Settings > Account
Tap "Delete Account"
Confirm deletion
Or contact us: horseaustralia08@gmail.com (include your registered email). After deletion, personal data deleted within 30 days; order history anonymized for accounting; deletion is permanent.
5.6 California Residents (CCPA Rights)
California residents have additional rights (right to know, delete, opt out of sale, non-discrimination). To exercise these rights contact horseaustralia08@gmail.com.
5.7 European Users (GDPR Rights)
EU/EEA users have rights including access, rectification, erasure, restriction, portability, objection, and withdraw consent. To exercise these rights contact gdpr@washerapp.com.
6. Children's Privacy
Washer is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, contact horseaustralia08@gmail.com and we will delete such information.
7. Data Security
We implement technical and organizational measures to protect your personal information, including:
HTTPS/TLS for data transmission
Encrypted password storage (bcrypt hashing)
Secure payment processing (PCI-DSS via Stripe)
Regular security audits, access controls, backups
Important note: No method of transmission or storage is 100% secure and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We will ensure appropriate safeguards such as standard contractual clauses or adequacy decisions where applicable.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, analyze app usage, and improve functionality. Types of tracking include:
Essential cookies (required for app functionality)
Analytics cookies (understand usage patterns)
Preference cookies (remember your settings)
You can control cookies through your device settings, but disabling them may affect functionality.
10. Third-Party Links and Services
Our app may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices. Third-party services we use include Google Maps, Stripe, and Firebase. We recommend reviewing their privacy policies.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be effective when posted in the app. We will notify you of significant changes via in-app notification, email, or a prominent notice in the app. Continued use after changes constitutes acceptance.
12. Contact Us
If you have questions or requests regarding this policy:
